Orders & Shipping

Thank you for shopping with Poupee Bonbon. We are committed to providing a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

• Orders are processed Monday through Friday (excluding public holidays).
• Most orders are processed within 1–5 business days.
• Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Please note that processing times may be slightly longer during holidays, promotions, or periods of high demand.

Shipping

We proudly ship worldwide.

Shipping times vary depending on your destination and the shipping method selected during checkout.

Estimated delivery times:

• United States: 3–7 business days
• Canada: 5–10 business days
• Mexico: 5–10 business days
• Europe: 5–12 business days
• Australia & New Zealand: 7–15 business days
• Rest of the World: 7–20 business days

Delivery estimates are provided as guidelines and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the items in your order.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

When available, tracking information will be sent by email once your order has been dispatched, allowing you to follow your package throughout its journey.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Poupee Bonbon is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed, please allow a few additional business days, as shipping carriers occasionally experience unexpected delays.

If you believe your shipment has been lost, please contact us, and we will gladly assist you in working with the shipping carrier to locate your order.

Need Help?

If you have any questions regarding your order or shipment, please contact our customer support team through our website. We are always happy to assist you.

Thank you for choosing Poupee Bonbon. We appreciate your trust and look forward to delivering your order with care.