Return Policy & Store Credit

At Poupee Bonbon, every collection is thoughtfully designed and carefully prepared through our international fulfillment partners. Because many of our products are made or processed specifically for each customer after an order is placed, we encourage you to review your order carefully before completing your purchase, including product descriptions, sizing information, colors, and shipping details.

To ensure fairness and consistency for all customers, all sales are considered final, and we do not accept returns for monetary refunds once an order has entered production or has been shipped. We are therefore unable to provide cash refunds, credit card reversals, or payment reimbursements for completed purchases.

Although we do not offer refunds, we remain committed to delivering exceptional customer service. If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact our Customer Care team within seven (7) days of delivery. To help us review your request promptly, please include your order number, a detailed explanation of the issue, and clear photographs showing both the product and its original packaging.

Each request is carefully evaluated on an individual basis. If, after review, we determine that the issue resulted from a verified manufacturing defect, fulfillment error, or shipping damage, Poupée Bonbon may, at its sole discretion, offer one of the following resolutions: a replacement product, a reshipment of the original item, or Store Credit that may be applied toward a future purchase on www.poupeebonbon.com.

Store Credit is issued exclusively as a digital coupon or promotional code and is offered solely at the discretion of Poupée Bonbon. It has no cash value, cannot be redeemed for money, cannot be transferred to another customer unless expressly authorized, and may be subject to expiration dates or promotional conditions communicated at the time of issuance. The issuance of Store Credit is considered a goodwill accommodation and does not establish an obligation to provide refunds, exchanges, or future credits under similar circumstances.

Because our products are prepared individually for each order, we generally do not accept returns or exchanges due to incorrect size selection, color preference, change of mind, or any other reason unrelated to a verified product defect or fulfillment error. We therefore recommend consulting our Size Guide before placing your order. If you have any questions regarding sizing or product details, our Customer Care team will be pleased to assist you prior to purchase.

If a return is specifically authorized by our Customer Care team, customers are responsible for all return shipping costs unless the return results from a verified manufacturing defect, fulfillment error, or shipping damage. Any authorized return must follow the instructions provided by Poupée Bonbon. Unauthorized returns may be refused and returned to the sender.

For any questions regarding this policy or if you require assistance with your order, please contact our Customer Care team. We are committed to reviewing every inquiry with professionalism, fairness, and transparency and will always strive to provide the most appropriate solution within the framework of our Terms of Service.

Customer Care

Email: info@poupeebonbon.com

WhatsApp: +1 (786) 694-4334

We aim to respond to all inquiries within one to two business days.

Thank you for choosing Poupee Bonbon. We sincerely appreciate your confidence in our brand and look forward to providing you with timeless fashion, exceptional quality, and attentive customer care.