Welcome to the Poupee Bonbon Help Center.

At Poupee Bonbon, we believe that exceptional fashion should be accompanied by exceptional service. Every piece in our collection is carefully prepared to meet the highest standards of quality, and we are committed to making your shopping experience as enjoyable and seamless as possible from the moment you place your order until it reaches your home.

Should you have any questions regarding your purchase, our Customer Care team is always happy to assist you. We encourage you to review the information below, where you will find answers to the most common questions regarding orders, shipping, cancellations, product issues, and our customer service policies.

Once your order has been shipped, you will receive a confirmation email containing your tracking information whenever it is available. This will allow you to follow your package throughout its journey until delivery. Orders are generally processed within one to three business days before shipment. Delivery times vary according to your delivery address within the United States, carrier transit times, and the shipping method selected during checkout. We ship exclusively within the United States. We do not offer international shipping.

Please review your order carefully before completing your purchase. If you need to request a modification or cancellation, please contact our Customer Care team as soon as possible. We will do our best to accommodate your request before your order has been processed or shipped. Once an order has been shipped, it can no longer be modified or cancelled. If your order arrives damaged, defective, or you receive an incorrect item, please contact our Customer Care team within seven (7) days of delivery. To allow us to investigate your request efficiently, please include your order number, a detailed description of the issue, and clear photographs showing both the product and its packaging. Every request is reviewed individually, and our team will work diligently to determine the most appropriate resolution based on the circumstances.

Returns & Refunds

At Poupee Bonbon, we accept returns of eligible regular-priced items within 30 days of delivery. Customers may choose between a refund to their original payment method or store credit, in accordance with our Return & Refund Policy. Return shipping is free for eligible returns.

Final Sale Items

All sale and discounted items are final sale and cannot be returned, refunded, or exchanged, except as required by applicable law.

For complete details, please review our Return & Refund Policy.